Thank you for shopping at scdkey.org. Due to the digital nature of our products (activation keys), we adhere to the following policy for returns and refunds. Please read this carefully before making a purchase.
1. All Sales Are Final
- No Refunds for Unused Keys: Once an activation key is delivered, we cannot offer refunds or returns unless the key is proven to be defective or invalid.
- Instant Delivery: Activation keys are delivered electronically immediately after payment processing. As such, we cannot cancel orders once the key has been sent.
2. Replacement of Defective/Invalid Keys
If your activation key is not working or invalid:
- Contact Us Within 48 Hours: You must notify our support team within 48 hours of purchase using one of the following methods:
- Email: [email protected]
- WhatsApp: +1 (646) 813-7395
- Live Chat: Available on our website (scdkey.org)
- Required Information: Include your order number and proof of the issue (e.g., screenshot of the error) for faster resolution.
- Verification: We will verify the issue with the key. If confirmed defective, we will provide a replacement key at no additional cost.
- No Replacement After 48 Hours: Requests submitted after 48 hours will not be accepted.
3. Non-Refundable Situations
We cannot issue refunds or replacements for:
- Buyer’s remorse (e.g., accidental purchase, change of mind).
- Issues caused by user error (e.g., incorrect installation, entering the key incorrectly).
- Software compatibility problems (e.g., system requirements not met).
- Third-party conflicts (e.g., antivirus/firewall blocking activation).
- Failure to check your email’s spam/junk folder for the delivery message.
4. How to Request a Replacement
- Email [email protected] with the subject line: “Defective Key Replacement – Order #[Your Order Number]”.
- Attach proof of the issue (e.g., screenshot or error message).
- We will respond within 24–48 hours to resolve the issue.
5. Payment Processing
- Refunds (if approved) will be issued to the original payment method and may take 5–10 business days to process, depending on your bank or payment provider.
6. Contact Us
For questions about returns or replacements, contact us at:
- Email: [email protected]
- WhatsApp: +1 (646) 813-7395
- Live Chat: Visit scdkey.org and click the chat icon.